We understand that Coronavirus (COVID-19) is continuing to cause a great deal of uncertainty and anxiety for everybody. This unprecedented situation is changing daily and we are doing our very best to keep up to date with the latest government and NHS guidelines. We have put together an FAQ below and will be updating it as advice changes:
Why do all properties appear unavailable until July?
As per the government guidelines, we have blocked all listed properties’ availability until the 4th July 2020. You are still able to make booking enquiries for any dates, however. We will be reviewing the situation daily and will adjust our approach accordingly as the government guidelines change.
If I make a new booking and it can’t go ahead, will I get a refund?
The holiday homes on our site are listed by lots of different independent property owners and holiday letting agencies. Each will have their own booking and cancellation policies. We are in process of adding a section to every property page (under the “Your’re Booking With…” heading) to outline the owner/agent’s policy. For further clarification, you can contact a property’s owner/agent by clicking on the “Send Enquiry” button or calling the number (if shown).
I have sent an enquiry to a property’s owner/agent but had no reply / I have tried calling a property’s owner/agent but can’t get through. Is this normal?
Unfortunately, owners/agents are currently enduring a perfect storm of having to transfer and cancel existing bookings and now, as things start to gradually look rosier, an influx of enquiries for new bookings. To add to this, many will have members of their customer service teams self-isolating. So do bear this in mind when contacting an owner/agent – it may take a them some time to answer or reply to you.
I already have a booking for a holiday in the next few weeks. What should I do?
If your booking falls before July, the property owner or manager will likely have been in touch to discuss cancelling or moving your holiday to later dates. If you haven’t heard anything or your booking is for July or later in the year, we would recommend getting in touch with them to check what their policy is. Do bear in mind that response times from managers are not as quick as normal at the moment.
If you haven’t heard anything or your booking is for July or later in the year, we would recommend getting in touch with them to check what their policy is. Do bear in mind that response times from managers are not as quick as normal at the moment.
We recommend keeping up to date with the following government and health service advice.