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Terms of Use

These Terms of Use, together with the documents referred to in it, govern your use of (“our website”), whether as a property guest or registered user. Use of our website includes accessing, browsing, registering and contributing content.

Terms of Website Use

By using this website, you accept these Terms of Use in full. If you disagree with any part of these Terms of Use, you must not use this website. Dog Friendly Retreats (“us”, “we” or “our”) recommend that you read these Terms of Use carefully before using our website and that you print a copy of them for future reference.

Other Applicable Terms

By accepting our Terms of Use, you agree to our Privacy Policy, which describes how we process any personal data we collect from you, or that you provide us with. This includes, but is not limited to, your name, email address and telephone number. By using our website, you consent to such processing and you warrant that all data provided by you is accurate, complete and current.

Information About Us

The website is operated by STAYCATO Ltd (company no. 13197597). Our address is: Quay Villa, Quay Road, Devoran, Cornwall, TR3 6PW.

Changes to These Terms

We may revise these Terms of Use at any time and we recommend checking this page from time to time to note any amendments.

Changes to Our Website

We may sometimes make updates to our website and may change its content at any time. Please note that any of the content on our site may be out of date at any given time and we, as well as our contributing owners and agents, are under no obligation to update it.

We do not guarantee that our website content will be free from errors or omissions.

Accessing and Using Our Website

The content displayed on our website is available free of charge to the user. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable Terms of Use, and that they comply with them.

Your Account & Password

If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. We have the right to suspend or remove any user at any time, if in our reasonable opinion they have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your user password, you must promptly notify us.

Intellectual Property Rights

We (or our contributors) are the owner or the licensee of all intellectual property rights on our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off copies, or download extracts, of pages from the site for the sole purpose of confirming that you have entered in to a legally binding agreement with us. You may not print off copies, or download extracts, of any page(s) from our site for any other purpose.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No Reliance on Information

Please note that all information provided on our website, including information about properties, is for general information purposes only.

Property information is prepared by its owner or agent. It is not intended to amount to advice on which you should rely. We strongly recommend that you obtain further clarification on a property’s information from its owner or agent before making a booking. For example, any information relating to a property’s suitability for guests with disabilities or allergies.

Although we make every effort to keep information on our website up to date, we make no representations, warranties or guarantees, whether express or implied, that the content on our site or the information we provide through our site is accurate, complete or current.

Limitation of Our Liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on, or information provided through, our site.

If you are a business user, please note that in particular, we will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site, which may include links to third party letting agency’s website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them or from any contract you form with a third party letting agency or an owner on whose behalf the letting agency represents.

Contributing Content to Our Website

If you are an owner or agent, you may contribute property information and upload images or video content to our site. When you do so, you must comply with the following terms:

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable laws in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Be used to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

You warrant that any such contribution complies with those standards, and you will be liable to us and indemnify us for any breach of that warranty.

Any content you upload onto our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described in the following section, Rights You Licence.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the above content standards.

Rights You Licence

If you upload content onto our site, you grant the following:

You grant us a perpetual, worldwide, non-exclusive, royalty-free, transferrable licence to use, reproduce, prepare derivative works of, display and amend the content uploaded by you onto our site.

You grant our site users a perpetual, worldwide, non-exclusive, royalty-free, transferrable licence to use the content uploaded by you onto our site.


We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing spam, viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking To Our Website

We are always grateful for links to our website as long it is done in a fair and legal manner and does not damage or take advantage of our reputation or suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

Our website must not be iframed on any other website.

Third Party Links and Resources on Our Website

Where our website contains links to other websites, these links are provided for your information only. We have no control over the contents of those websites.

Applicable Law

If you are a consumer, please note that these Terms of Use, their subject matter and formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms of Use, their subject matter and formation (and any non-contractual disputes or claims), are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contacting Us

If you have any questions about these Terms of Use, the practices of our website, or your dealings with us, please contact us.